Usability Testing Lab



Hannah Wiseman conducts a Usability Test on a client website

Usability Testing Lab – A new website usability testing lab is up and running at William Woods University, allowing students to study and improve website navigation.

According to Dr. Linda Davis, professor of management information systems (MIS), usability testing, especially as it involves websites, is important.

“Many of you have arrived at a website, found it hard to navigate and became frustrated when it was hard to find the information or item you wanted. You soon left the website and continued to another website,” she said.

“Websites that are hard to use, lose users,” Davis said. “Losing users often relates to losing revenue. Businesses cannot afford to lose revenue. In addition, a poorly designed website can decrease employee productivity.”

MIS received $5,000 for the new lab in July from the university’s creative development grant. Applying for the grant was a joint effort by Davis, the Student Website Advancement Team (SWAT) and the spring 2011 grant-writing class, under the direction of Dr. Stephanie Wells, assistant professor of English.

Those funds were used to purchase the Morae software, two new computers to run the software, a conference table and chairs, a flat screen monitor for viewing the tests, wireless USB connectors, wireless headphones and equipment for a testing station.

Davis, the members of SWAT and other MIS majors have started to learn the mechanics of the software.

Dr. Jeremiah Still, head of the Usability Testing and Human Factors Graduate program at Missouri Western State University, discusses facets of usability testing with WWU students.

“It is definitely a learning process,” Davis said, “but we’re getting more competent every day.”

Hannah Wiseman, a senior equine administration major and director of SWAT, said, “We should be ready to start testing outside clients’ websites in less than three weeks.”

When the time comes, SWAT may have more outside clients than they can handle.

“One of our SWAT members, Robert Williams, interned with four different companies in St. Louis this summer, and all of them have expressed interest in having us test their sites,” Davis said.

The need for a usability testing lab at William Woods University was partially inspired by the students’ trip to Missouri Western State University in St. Joseph, Mo., last spring to view their usability testing and human factors lab.

Missouri Western’s usability testing program is one of only three graduate-level programs in the Midwest, and they’ve agreed to partner with William Woods University. This partnership will allow William Woods students to tour their lab and learn new methods for usability testing. For those students interested in attending graduate school in this field, the transition will be that much easier.

William Woods is the second university in Missouri to have a fully functioning usability testing lab at the undergraduate level. Davis hopes that learning usability testing as an undergraduate student will both encourage and prepare her students for attending graduate school in the field of usability testing or moving to advanced-level website development jobs.

A student uses the ‘eye tracker’ – a device that tracks eye movement on a website – as part of the usability testing of a client’s website.

“We’re also hoping to get a new class created to teach students how to develop the tests, how to use the software and then how to analyze the results, so that all MIS students can benefit from it, not just SWAT members,” Davis said.

According to Davis, having a website usability lab also allows for the possibility of a new major, or at least a new concentration in this up-and-coming field.

The U.S. Bureau of Labor Statistics states, “The job outlook is excellent for computer software usability specialists with a projected 20 percent increase in jobs through 2018.”

“With future job prospects strong, this lab and the current program can only help widen student career options,” Davis said. “The new usability testing lab at William Woods will give students the skills they need to go right to the top of this exciting field.”

For more information on having your website tested or participating in a website usability test, contact Davis at

Supporting Students

Dr. Davis walks Marcelo Carreiro out on Senior Day for Soccer

Distinguished Scholar award

Stacie Bonte accepts award on behalf of the MIS department

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Phone: (573) 592-4382
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Dr Davis instructs website students regarding client site